RETURNS & CANCELLATIONS
Christmas Extended Returns
We're amending our returns policy over Christmas. Items bought between 1st October and 24th December 2025 can be returned with your receipt until 31st January 2026 for a refund or exchange.
Our Returns Policy
Changed your mind? Don’t worry, you can return items in store or by courier using our Returns Tool. Click here to access our Returns Tool. To return items from other Brands please see the information below.
We’ll be happy to refund within 28 days of purchase if you bought the items in store, or within 28 days of you receiving the items if you ordered them online. Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging. The refund will be issued on the method of payment you used.
In-Store Returns (Free)
Returning to store is super simple. Use our Store Finder to locate your nearest Matalan store. Simply bring along your item(s) and receipt, then our colleagues will sort the rest.
For online orders, we offer refunds within 28 days of you receiving the items. Unwanted items must be returned with the original receipt, unworn, and in the condition they were purchased, including all packaging.
Please note, we’re unable to accept returns to our Matalan Clearance Stores.
Exceptions apply – please see below for more details. Please note: Electrical goods and large home items* cannot be returned to stores and must be arranged for collection. For more information, please contact Customer Services.
We don’t offer an exchange service by post, but you can return any online purchases for a refund using our Returns Tool
The parcel should contain the items you want to return, in their original condition, as well as your original delivery note with the returns section fully completed.
Unfortunately we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items. The parcel should contain the item(s) you purchased that you wish to return in their original condition and your original delivery note with the returns section fully completed, clearly stating which item(s) you are returning and the reasons why you are returning the goods.
Once we've received your parcel back at our warehouse, please allow 14 days for your refund to arrive. We'll get in touch when your refund has been processed.
We will also refund your delivery charge if you’re an EU customer cancelling under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – please see below for more details.
Please ensure your items are securely packaged, and dispose of any broken glass before returning to us. Don’t forget to obtain proof of posting, and please allow at least two days for your goods to reach us. We can’t accept responsibility for items that are lost or damaged in the post.
A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund.
If payment was made using a gift card, refund card or e-gift card then the refund will go back on to the original card – so keep it safe.
If you need advice on returning by post, our customer services team will be happy to help. Please visit our Help Centre page to review our frequently asked questions, or get in touch.
Christmas Returns
Items bought between 1st October and 24th December can be returned with your receipt until 31st January for a refund or exchange.
Return Items from other Brands
Please note: Brands listed below require returns via the specified postal service or method. For all other items, follow Matalan's return policy.
We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
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AX PARIS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to AX ParisThis link can only be used to return AX Paris products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BLUE VANILLA We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Blue Vanilla This link can only be used to return Blue Vanilla products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BOI TRADING We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Boi Trading This link can only be used to return Boi Trading products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BRANDSIN We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Brands In This link can only be used to return Boi Trading products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CHI CHI LONDON We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Chi Chi London. This link can only be used to return Chi Chi London products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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COTTON TRADERS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please attach the freepost Evri label found on the delivery note included in your parcel & drop this off at an Evri Parcel shop. This label can only be used to return Cotton Traders products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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GARDINERS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Gardiners. Please note this link can only be used to return Gardiners products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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GINI LONDON We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Gini London Return your items to your nearest Royal Mail post office, you will be provided with a tracking code and instructions to check the status of your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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GOLDEN MOMENTS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Golden Moments. This link can only be used to return Golden Moments products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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GRS FOOTWEAR Changed your mind? No problem. We're happy to refund anything you've bought within 28 days of delivery. We only accept returns via Royal Mail. Returns cannot be accepted at Matalan stores and must be sent back to GRS using one of the methods outlined below. How to Return Your Item Your order includes a prepaid returns label; simply attach it to your parcel and drop it off at any Post Office. Alternatively, you can arrange a free collection from your doorstep at https://www.royalmail.com/collection. Using the Royal Mail Returns Portal: Visit https://www.royalmail.com/trackmyreturn#/details/941 to generate your return label. Please include your original paperwork with the return. |
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IZABEL We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Izabel. This link can only be used to return Izabel products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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JIM JAM THE LABEL We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link below. Please click here to arrange your return to Jim Jam the label This link can only be used to return Jim Jam the Label products Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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L&R We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Please click here to arrange your return to L&R. Please note this link can only be used to return L&R products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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LINZI We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Linzi. Please use the order number displayed on your invoice. Please note this link can only be used to return Linzi products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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LOVE LEMONADE We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Love Lemonade. Please note this link can only be used to return Love Lemonade products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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MELA We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Yumi & Mela. Please note this link can only be used to return either Mela or Yumi products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PEERS HARDY We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Peers Hardy. Please note this link can only be used to return Peers Hardy products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PERTEMBA We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Pertemba via Evri. Please type "Universal Textiles Ltd" in the search bar and use the order number displayed on your invoice. Please note this link can only be used to return Pertemba products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PLAZA We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Plaza. This link can only be used to return Plaza products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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QUIZ We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Quiz. Please use the order number displayed on your invoice. This link can only be used to return Quiz products. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services |
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RAFFAELLA BAGS Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your online order, simply attach the pre-paid returns label that was included with your order to the outside of your parcel and take it to your nearest Royal Mail post office. You will be provided with a tracking code and instructions to check the status of your return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services |
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REGATTA We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Regatta. Please use the order number on your invoice and the -A is needed at the end e.g. 403680336-A. Please note this link can only be used to return Regatta products. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services |
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ROMAN Returns must be arranged directly to the supplier using the returns link provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your online order, simply attach the pre-paid returns label that was included with your order to the outside of your parcel and take it to your nearest Royal Mail post office. You will be provided with a tracking code and instructions to check the status of your return. Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services. |
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THREADBARE We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Threadbare. Please note this link can only be used to return Threadbare products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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TOTES We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Totes. Please use the order number on your invoice. Please note this link can only be used to return Totes products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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URBAN BLISS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return.
Click here to arrange your return to Urban Bliss. Please use the order number on your invoice. Please note this link can only be used to return Urban Bliss products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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VALIDATE We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to return your items to validate Please note this link can only be used to return Validate Products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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VANILLA UNDERGROUND We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Vanilla Underground. Please note this link can only be used to return Vanilla Underground products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WEIRD FISH We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Weird Fish. Please note this link can only be used to return Weird Fish products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WHERE'S THAT FROM We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Where's That From. This link can only be used to return Where's That From products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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YOURS CLOTHING We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. You can use any of the below returns methods free of charge. Click Here to arrange your return to Yours Clothing via Royal Mail Click Here to arrange your return to Yours Clothing via Yodel Click Here to arrange your return to Yours Clothing Via Evri - please type "Yours Clothing" in the search bar Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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YUMI We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Yumi & Mela. Please note this link can only be used to return either Mela or Yumi products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BOI TRADING We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Boi Trading. Please note this link can only be used to return Boi Trading products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BRANDSIN We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Brands In. Please note this link can only be used to return Brandsin products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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COTTON TRADERS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please attach the freepost Evri label found on the delivery note included in your parcel & drop this off at an Evri Parcel shop. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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GARDINERS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Gardiners. Please note this link can only be used to return Gardiners products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and othe |
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L&R We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Please click here to arrange your return to L&R. Please note this link can only be used to return L&R products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PERTEMBA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Pertemba via Evri. Please type "Universal Textiles Ltd" in the search bar and use the order number on your invoice. Please note this link can only be used to return Pertemba products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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REGATTA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Regatta. Please use the order number on your invoice. The -A is needed at the end e.g. 403680336-A. Please note this link can only be used to return Regatta products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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THREADBARE We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Threadbare. Please note this link can only be used to return Threadbare products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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VANILLA UNDERGROUND We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Vanilla Underground. Please note this link can only be used to return Vanilla Underground products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WEIRD FISH We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Weird Fish. Please note this link can only be used to return Weird Fish products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WHERE'S THAT FROM We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Where's That From. Please note this link can only be used to return Where's That From products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WHISPERING SMITH We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Whispering Smith. Please note this link can only be used to return Whispering Smith products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BRANDSIN We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Brands In. Please note this link can only be used to return Brandsin products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CHARACTER WORLD We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Character World Please note this link can only be used to return Character World products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CHI CHI LONDON We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Chi Chi London. Please note this link can only be used to return Chi Chi London products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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GARDINERS We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Gardiners. Please note this link can only be used to return Gardiners products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and othe |
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ICKLE BUBBA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Ickle Bubba Please note this link can only be used to return Ickle Bubba products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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MV SPORTS We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Services to arrange your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PEERS HARDY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Peers Hardy. Please note this link can only be used to return Peers Hardy products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PERTEMBA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Pertemba. Please use the order number on your invoice. Please note this link can only be used to return Pertemba products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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REGATTA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Regatta. Please use the order number on your invoice and the -A is needed at the end e.g. 403680336-A. Please note this link can only be used to return Regatta products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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RUBIES We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Rubies. Please use the order number on your invoice. Please note this link can only be used to return Rubies products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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TOEZONE We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the returns link provided in your packing slip. Click here to arrange your return to Toezone Return your items to your nearest Royal Mail post office, you will be provided with a tracking code and instructions to check the status of your return. Please keep hold of your proof of postage. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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TOTES We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Totes. Please use the order number on your invoice. Please note this link can only be used to return Totes products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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VANILLA UNDERGROUND We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Vanilla Underground. Please note this link can only be used to return Vanilla Underground products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WHERES THAT FROM We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Click here to arrange your return to Where's That From. Please note this link can only be used to return Where's That From products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WILTON BRADLEY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Wilton Bradley Please note this link can only be used to return Wilton Bradley products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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BABYMOOV We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please contact Matalan Customer Service to arrange your collection. Please note that returns for this item cannot be accepted in a Matalan store |
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CLAIR DE LUNE We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact customerservices@clairdelune.co.uk to arrange your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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DREAMBABY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please scan the QR code on your invoice/receipt to arrange your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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HAUCK We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Services to arrange a collection for your return. Please note that returns for this item cannot be accepted in a Matalan store. |
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ICKLE BUBBA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Ickle Bubba Please note this link can only be used to return Ickle Bubba products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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MY BABIIE We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please contact Matalan Customer Service to arrange your collection. Please note that returns for this item cannot be accepted in a Matalan store. |
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PAUL MURRAY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. You can get a free returns label from www.evri.com/return-a-parcel. You will need to enter PaulMurrayPlc as the retailer, you will also need your order number and email address. please follow the instructions on the site to return your items. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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RED KITE BABY Returns must be arranged directly to the supplier using the returns links provided in your packing slip. We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. For small items - please use this link to return your items to Royal Mail. Royal Mail can accommodate parcels weighing up to 20kg with maximum parcel dimensions 61 x 46 x 46 cm. For larger items please use this link to return your items via Parcelforce. You will be directed to fill out a Returns Request Form. If you are unsure which returns method to use, our Customer Service Department is happy to help. Please call us 01454 326 568 or email at customerservice@redkitebaby.com Unfortunately, returns cannot be accepted in-store. For more information and other queries, please contact Matalan Customer Services. |
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ARTHOUSE We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. We encourage you to measure your walls correctly ahead of your purchase to ensure you get the right number of rolls. Click here to arrane your return to Arthouse Please use your order number on the returns note included in your parcel . Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CASCADE We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Cascade. Please note that this link can only be used to return Cascade products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CHARACTER WORLD We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Character World Please note this link can only be used to return Character World products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CHARLES BENTLEY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Charles Bentley. Please note you will need your order number found on your delivery note including the -A. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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DREAMTEX We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Dreamtex Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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JULIAN BOWEN We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Services to arrange a collection for your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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KAIKOO We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To arrange your return please email returns@kaikoo.co.uk - you will be emailed a link to arrange your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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LITTLE BLACK BOOK We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Services to arrange a collection for your return. Please note that returns for this item cannot be accepted in a Matalan store. |
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LPD FURNITURE We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please contact Matalan Customer Service to arrange your collection. You will receive a text message offering a date and 2-hour time slot Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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MELROSE We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Services to arrange a collection for your return. Please note that returns for this item cannot be accepted in a Matalan store. |
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MH STAR We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please contact Matalan Customer Service to arrange your collection. Please note that returns for this item cannot be accepted in a Matalan store. |
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MURIVA We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. We encourage you to measure your walls correctly ahead of your purchase to ensure you get the right number of rolls. To arrange your return please contact 01282 507077. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PEERS HARDY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the Royal Mail link provided on your packing slip. Unfortunately, returns cannot be accepted in-store. Click here to arrange your return to Peers Hardy. Please note this link can only be used to return Peers Hardy products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PERSONALISED MOMENTO COMPANY Please note that due to the custom nature of these items, they are non-returnable and non-refundable unless they arrive damaged or defective. We encourage you to double-check all customisation details including spelling, as we cannot accept returns for errors made during the order process. We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible Name *If a photo is not included we may ask you to provide photographic evidence before processing your claim. |
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PREMIER DECORATIONS We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please click here to arrange your return to Premier Decorations please note this link can only be used to return Premier Decorations products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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RAYWARE Changed your mind? No problem. We are happy to refund the item(s) you've brought within 28 days of delivery. Please note this item cannot be returned to a Matalan store. Please follow the below guide for returns 1. Complete the Return Form: Fill out the enclosed return form, provide a reason for the return. This helps us process your return efficiently and improve our services. 2. Pack the Item: Securely pack the item in the original packaging, if possible. Include all tags original accessories, and the completed return form. 3. Attach the Return Label: Attach the pre-paid return label to the outside of the package. 4. Ship the Item: Drop the package at your nearest DPD location. Keep the receipt as your proof of your return shipment. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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RIVA HOME We’ll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please go to Returns – Riva Home to arrange your return. You will need your order number and delivery postcode to obtain a label. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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ROCK We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online.Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Returns must be arranged directly to the supplier using the link provided on your packing slip. Click here to arrange your return to Rock. Please note this link can only be used to return Rock products Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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RU COMFY We’ll be happy to refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. You can contact us via email at sales@rucomfy.co.uk or call us at0845 521 9336. Please have your "Supplier Order No. to hand to ensure the process is as fast as possible!0 Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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THINK RUGS We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. If you would like to return this product, please email returns@thinkrugs.co.uk to arrange your return, you can also visit https://thinkrugs.co.uk/return to read the full returns policy. Please retain all packaging materials. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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TURNER BIANCA We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Services to arrange a collection for your return. Please note that returns for this item cannot be accepted in a Matalan store. |
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UW Home We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To arrange your return please email salesadmin@uwhome.com - you will be emailed a link to arrange your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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VALUE LIGHTS We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. How to Return Your Item
Please remember to keep hold of your returns receipt as this is confirmation of the return being sent back to us. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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WELCOME FURNTIURE We'll be happy to exchange or refund free of charge to stores within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. To return your item please contact Matalan Customer Service to arrange your collection. Please note that returns for this item cannot be accepted in a Matalan store. |
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WILTON BRADLEY We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Wilton Bradley Please note this link can only be used to return Wilton Bradley products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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CRM We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Returns must be arranged directly to the supplier. If you wish to return your item, please follow the below steps: 1. Repackage the item in the original packaging.
3. Take your item to any Royal Mail Post Office and keep the tracking receipt as proof of return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PER SCENT We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be unopened & returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please contact Matalan Customer Service to arrange your return Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PRESTIGE TOUCH We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Returns must be arranged directly to the supplier using the Evri link provided on your packing slip. Please note that food items are not able to be returned unless the wrong item has been sent! Click here to arrange your return to Prestige Touch. Please note this link can only be used to return Prestige Touch products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PRICE CHECK We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be unopened & returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to Price Check Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PROFUSION COSMETICS We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Returns are not accepted for items that have been opened. Unopened items may be returned within 28 days of receipt in the form of original payment method. If you would like to return or exchange an unopened item please reach out to support@profusioncosmetics.co.uk Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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RAINBOW COSMETICS We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Returns are not accepted for items that have been opened. Unopened items may be returned within 28 days of receipt in the form of original payment method. If you would like to return or exchange an unopened item please reach out to sales@rainbowcosmetics.co.uk Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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JON RICHARD We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Fill out the returns form enclosed in your parcel, providing a reason for the return.
Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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PERSONALISED MOMENTO COMPANY Please note that due to the custom nature of these items, they are non-returnable and non-refundable unless they arrive damaged or defective. We encourage you to double-check all customisation details including spelling, as we cannot accept returns for errors made during the order process. We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at as soon as possible. We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible Name *If a photo is not included we may ask you to provide photographic evidence before processing your claim. |
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PRESTIGE TOUCH We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please note that food items are not able to be returned unless the wrong item has been sent! Click here to arrange your return to Prestige Touch. Please note this link can only be used to return Prestige Touch products. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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SAY IT WITH We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Please email enquries@sayitwith.com to process your return. Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
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THE SOURCE WHOLESALE ( GIFT UNIVERSE) We’ll be happy to exchange or refund free of charge within 28 days of you receiving the items ordered online. Items must be returned in the condition they were purchased, including all packaging, along with the delivery note filled in with the reason for the return. Click here to arrange your return to The Source Wholesale Please note that returns for this item cannot be accepted in a Matalan store. For more information and other queries, please contact Matalan Customer Services. |
REFUND POLICY
To qualify for our refunds policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.
Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging. The refund will be issued on the method of payment you used. Without proof of purchase, we are unable to offer an exchange or refund.
If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.
Our refunds policy is in addition to your statutory rights.
There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.
Please note: the below list applies to both in-store and online purchases.
For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:
- Pierced earrings
- Cosmetics/fragrances
- Hats
- Hair accessories
- Duvets
- Duvet covers
- Pillows
- Mattresses
- DVDs
- Confectionery
- Underwear and shapewear (in the interest of hygiene please do not remove briefs when trying on garments)
- Control wear
- Hosiery
- Swimwear (unless the hygiene strips and tags are still in place)
Gift vouchers are non-refundable and cannot be exchanged for cash. This does not affect your statutory rights
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Regulations”) during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, for reasons of health, hygiene, safety and copyright this cancellation right does not apply in the case of:
- pierced earrings, cosmetics, fragrances, hats, hair accessories, quilts, duvets, pillows, DVDs (in original packaging with any security seals still intact), confectionery, underwear (unless the hygiene strips and tags are still in place), control wear, hosiery and swimwear (unless the hygiene strips and tags are still in place); and
- sealed audio or sealed video recordings or sealed computer software, once these Products are unsealed after you receive them; and
- any goods which become mixed inseparably with other items after their delivery.
Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract then depends on what you have ordered and how it is delivered, as set out in the table below:
You |
End of the cancellation period |
|---|---|
| Your contract is for a single product (which is not delivered in instalments on separate days). | The end date is the end of 14 days after the day on which you receive the goods. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the goods on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. |
| Your contract is for either of the following: one product which is delivered in instalments on separate days. Multiple products which are delivered on separate days. | The end date is 14 days after the day on which you receive the last instalment of the goods or the last of the separate goods ordered. Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your goods or the first of your separate goods on 10 January and the last instalment or last separate goods on 15 January you may cancel in respect of all instalments and any or all of the separate goods at any time between 1 January and the end of the day on 29 January. |
| Your contract is for the regular delivery of a product over a set period. | The end date is 14 days after the day on which you receive the first delivery of the goods. Example: if we provide you with a Dispatch Confirmation on 1 January in respect of goods to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all goods to arrive during the year. |
To cancel a contract, you just need to let us know that you have decided to cancel by getting in touch with our customer services team through our Help Centre.
If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
If you cancel your contract we will:
- Refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. See our Returns page for information about what handling is acceptable.
- Refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
- Make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
-If you have received the goods and we have not offered to collect it from you: 14 working days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
For information about how to return goods to us, see provisions set out below;
-If you have not received the goods or you have received it and we have offered to collect it from you: 14 working days after you inform us of your decision to cancel the contract.
-If you have returned the goods to us under this consumer right of return and refund pursuant to the Regulations because they are faulty or misdescribed, we will refund the price of the goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We will refund you on the credit card or debit card used by you to pay, but in the event of a partial refund we reserve the right to issue a cheque to you. If the card you used to pay with expires before the refund is made please call us to give us your new card details. If you paid with a gift card, refund card or e-gift card we will refund you back on to the original card – so keep it safe.
-If goods have been delivered to you before you decide to cancel your contract:
- You must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send it back or return it to us in-store. Please note that we do not offer an exchange service by post. Please see our Returns page headed Returns by Post for our returns address and how to arrange a return;
- Unless the goods are faulty or not as described (in this case, see above), you will be responsible for the cost of returning the goods to us. If the goods cannot be returned by post, we estimate that if you use the carrier which delivered the goods to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection from our usual carrier.
FAQ's
• Curtains/blinds
• Drawer units
• Large mirrors
• Large storage boxes
• Lighting
• Nursery furniture
• Outdoor furniture
• Rugs
• Tables, chairs and benches
• Wardrobes
To qualify for our refunds policy, all items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods that are not in a re-saleable condition may be returned to you at your expense.
Items must be returned with the original receipt, unworn and in the condition they were purchased, including all labels, tags and packaging. The refund will be issued on the method of payment you used. Without proof of purchase, we are unable to offer an exchange or refund.
If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.
Our refunds policy is in addition to your statutory rights.
Statutory Rights
Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office
Web Returns Address
Matalan Web Returns address is Advanced Supply Chain, Interchange Way, Cleckheaton, Bradford, BD12 7EZ